Customer Acquisition & Development Manager

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM 

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

The Customer Acquisition & Development (CAD) Manager is responsible for analyzing and optimizing the sales portfolios to drive growth and improve operational efficiency. This role involves strategic planning, data analysis, and collaboration with the sales leadership team to ensure that sales representatives are assigned to accounts that maximize revenue opportunities and support the company’s overall business goals.

In this role, you will optimize sales team portfolios, including efficient distribution of customers and prospects, geo-alignment, and right-sizing sales portfolios based on tenure and productivity. Additionally, you will oversee the management of the account database to ensure actionable data is reported accurately and timely to drive the business forward to meet company objectives. You will also collaborate closely within your team to enhance and maintain a high-quality customer and prospect database.

What you’ll do as the CAD Manager:

Employees employed in the role of CAD Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Your responsibilities will include, but are not limited to:

• Territory Strategy Development: Design, implement, and continually refine sales portfolios based on company objectives, market potential, historical performance, and sales goals.
• Data Analysis: Analyze sales data, customer segmentation, market trends, and performance metrics to inform territory allocation and identify areas of opportunity.
• Sales Support: Collaborate with sales teams to understand field challenges, provide insights, and adjust portfolios as needed to ensure optimal coverage and sales success.
• Resource Allocation: Ensure sales resources (teams, tools, etc.) are allocated effectively across territories and accounts, considering factors such as potential, customer needs, and workload distribution.
• Cross-functional Collaboration: Work closely with Sales, Marketing, Finance, and Operations teams to align goals, share insights, and ensure consistent execution of company initiatives.
• Performance Monitoring: Track the performance of each seller and sales portfolio, and adjust portfolios as necessary to ensure goals are met, including monitoring sales pipeline and forecast accuracy.  Execute Peel and Grow strategy as necessary to optimize seller portfolios
• Territory Mapping & Refinement: Continuously review territory boundaries and account assignments to ensure alignment with market conditions and sales strategy.
• Sales Forecasting: Work with sales leadership to help forecast and manage regional sales objectives, ensuring sales quotas are realistic and achievable based on territory data.
• Reporting & Presentations: Prepare and present regular reports on territory performance, providing actionable insights and recommendations to senior leadership.

What you will bring to the team:

• Education: Bachelor’s degree in Business Administration, Marketing, Sales, Computer Science or a related field. MBA preferred.
• Experience:
  • IT industry experience preferred
  • 5+ years of experience in sales operations, territory planning, or related functions.
  • Strong understanding of sales processes, market analysis, and customer segmentation.
  • Experience with Dynamics CRM and sales performance tools.
  • Proficiency in various tools around Analysis and Business Intelligence/reporting
  • Experience with advanced excel, macros, SQL queries, MDX queries, CRM (advanced queries), reporting in Power BI

• Skills:
  • Advanced proficiency in Microsoft Excel or similar data analysis tools.
  • Strong analytical and problem-solving skills.
  • Excellent communication and presentation skills, with the ability to work cross-functionally.
  • Strong organizational skills and attention to detail.
  • Ability to handle complex data sets and translate them into actionable insights.
• Knowledge:
  • Understanding of sales pipeline management and performance metrics.
  • Familiarity with market segmentation and resource allocation strategies.

Zones offers a comprehensive Benefits package

At Zones, we are committed to fostering an inclusive and diverse workplace. We provide comprehensive benefits to support our team members, including health insurance coverage for parents, spouse, and children, life insurance, voluntary pension fund scheme, EOBI, and on the house free quality food, gym, and much more. We embrace equal employment opportunity, free from discrimination based on various characteristics, and offer an exciting career immersed in an inventive, collaborative culture.

If you are enthusiastic about working on the cutting edge of IT innovation, sales, engineering, and operations, Zones is the perfect opportunity for you.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

Shift Timings: 8:00 P.M to 5:00 A.M (Pk time)