CSM-Singapore

Company Overview:

 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM 

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

  
Position Overview:

 The objective of the Inside Sales Representative team is to suggest and streamline practices to provide better transparency, governance and support to Zones India leadership.

Deliver daily operational support to Sales

Provide business intelligence through reporting and analysis of key metrics

Drive issue resolution and focus on operational excellence

Facilitate cross-departmental operational readiness for new customer on-boarding, large customer engagements and new program on-boarding

Liaison with personnel both within and outside the organization

Primary point of contact for sales management escalations

What you’ll do as the (Inside Sales Representative)

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Create new customers and vendors in CRM

Create a customer facing Quote and lesioning with Vendor to get competitive pricing

Enter standard and repeatable Sales and Purchase orders for IT hardware and software products for Singapore based business

Update new products and prices, remove products (customer’s request or end of life) as part of Catalog Maintenance

Create, maintain, and update SOPs for activities assigned

Highlight to the Sales team the count and exceptions encountered while processing orders such as negative margins, bill and hold maintenance and stock concerns on daily basis

• • Act as a liaison between sales and other departments within and outside Zones to remove obstacles, manage escalations, facilitate delivery of service to customers and address issues impacting sales teams
  • Work with appropriate departments to identify, fix and fulfill Sales orders and see it through collections
  • Manage account specific mailbox and take appropriate actions 
  • Ensure all assigned duties are completed timely and according to SLA 
  • Participate in weekly sync calls with Global Engagement team to facilitate communications, continuous improvement, and/or alignment of support
  • Publish reports as required to the Sales Team – Requires a lot of manual inputting of data to populate and publish the report
  • Review processes to streamline efficiencies and impact on cost, delivery, service, and other metrics.

What you will bring to the team:

Graduate – Any Specialization

Experience-3 Years

Job Location- Noida

IT Experience in IT, especially around Digital Workplace

Candidate should have worked in similar role

Candidate must have good working knowledge of Excel [Basic functions including vlookups and Pivot]

Candidate must have good spoken and written communication skills

Candidate MUST have IT experience especially around Digital Workplace and should have worked preferably in similar role

Experience in working in offshore/outsourced environment, sales, business operations, or marketing related role with project coordination is preferred

Ability to communicate effectively with all levels of business.

Experience with management of change

Interpersonal Awareness

Excellent organizational skills and process expertise

Ability to work in a fast-paced environment and meet aggressive deadlines

Demonstrated excellence in customer service and account management

Ability to develop and implement creative solutions and influence others in their adoption.

Strong analytical, problem solving, and decision-making skills

Deep understanding of business models and ability to drive behavior to support revenue goals

Zones offers a comprehensive Benefits package.