Content Manager

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM 

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

The Content Manager will support our growing organization by performing the day-to-day operational management of our learning content; that includes playbooks, SOPs, videos, and policies. This includes engaging in cross-departmental collaboration to identify, gather and document processes; editing existing materials and writing new playbooks, SOPs, and policies; maintaining a regular content review cadence; providing status reports as well as other tasks to support the content being relevant and current.

What you’ll do as the Content Manager:

Employees employed in the role of Talent Acquisition Specialist shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Communicate (both verbal and written) with contacts across different business units in a professional and clear manner in order to foster a sense of collaboration
• Well versed in SharePoint structure and organization for information management
• Review content and policy submissions for completeness, spelling, grammar, and punctuation errors
• Create, maintain and report on material updates in a regular cadence
• Maintain list of departmental contacts and update based on terminations, promotions, departmental changes, and hires
• Create and maintain projects plans, including providing status, setting reminders, assigning tasks etc.
• Able to manage multiple tasks at one time and prioritize those tasks accordingly
• Maintains solutions-oriented perspective

What you will bring to the team:

The following are the experience and key skills required for the position:

• Education BA/BS in Business, Technology or Education or a related field
• Excellent written and verbal communication skills, including grammar, punctuation, spelling, sentence structure etc.
• 2+ years required of a content writing, management, proofreading and editing experience
• 5+ years working in the IT field in a business analyst, sales enablement, training, or operations capacity
• Ability to collaborate successfully with different levels of the organization
• Expert knowledge of SharePoint
• Ability to organize and manage multiple projects, activities, and work independently with minimal supervision
• Awareness of how to schedule functions/training classes in an orderly and systematic way for optimal experience for learners and trainers
• Strong desire to learn and excel
• Team player mentality
• Strong sense and drive to develop effective tools for the environment

Key Results Expectations:

This role is responsible for:

• Content
  • The retention of content
  • Proper posting of new content
  • Establishing a routine review cycle for content
  • Working with SMEs to collaborate on updates and enhancements to content
• Perform the necessary steps to manage the content maintenance process and all parties involved.

Zones offers a comprehensive Benefits package:

At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer a comprehensive benefits package that includes employee life insurance, health coverage for employees, spouse, and children, along with optional discounted coverage for parents. Additional benefits include, Voluntary Pension Fund Scheme, EOBI, complimentary meals, and access to an in-house gym.

We take pride in being an equal opportunity employer and are dedicated to maintaining a workplace free from discrimination of any kind. If you're passionate about driving innovation in IT, sales, engineering, or operations, Zones provide a dynamic and collaborative environment to grow your career.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or on the basis of disability. 

Job Timings: 8:00 PM to 5:00 AM (Pk time)